Data Deletion Request
Users with an account in MDKHL, FHRS, or any application or service operated by ROWAD ALMADINA FOR TRADING may request deletion of their account and associated personal data.
On this page
Account and data deletion
Users with an account in MDKHL, FHRS, or any application or service operated by ROWAD ALMADINA FOR TRADING may request deletion of their account and associated personal data.
Required information
To process a deletion request, the requester should provide:
- Full name
- Registered email address
- Product or application name
- Reason for the request, optionally
This information helps us verify identity and process the request securely.
How to request deletion
Requests may be submitted through the form on this page. Select the relevant product or application and provide the details needed to identify the account or data, including your full name, registered email address, account identifier if available, and any optional reason that helps process the request.
Submitting a request does not confirm whether an account exists.
What happens after submission
After receiving a request, ROWAD ALMADINA FOR TRADING will:
- Verify identity
- Review the request
- Delete the account and relevant personal data where permitted
- Notify the requester when processing is complete
Retained data
Some data may be retained where required or permitted for:
- Legal requirements
- Contractual obligations
- Fraud prevention
- Security
- Legitimate business interests
- Financial or accounting records
- Security and audit logs
Not all data will always be deleted if retention is required or permitted.
Processing time
Verified deletion requests are normally processed within 30 days after identity verification.
Additional time may be required where permitted or required by law.
Account deletion instructions
Account deletion is completed by filling out the form below and selecting the relevant product or application.